At Wollongong Car Buyer, your privacy is extremely important to us. We are committed to protecting the personal information you provide and using it responsibly in compliance with Australian privacy laws, including the Privacy Act 1988. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
1. Collection of Personal Information
We may collect personal information that helps us provide our services efficiently. This includes:
- Your name, address, email, and phone number.
- Vehicle details, including make, model, year, registration, and condition.
- Financial information, if you request offers or trade-ins.
- Other information you provide when contacting us through our website, phone, or in person.
We collect this information only when you voluntarily provide it, such as when requesting a quote, selling your car, or signing up for notifications.
2. How We Collect Information
Your information may be collected in several ways:
- Directly from you: When you fill out forms on our website, call, or meet our staff.
- Automatically: When you visit our website, we may collect certain non-identifiable data, such as IP addresses, browser type, and pages visited, to improve website performance.
- From third parties: Occasionally, we may receive information from finance or insurance providers if you choose to use their services.
3. Use of Your Personal Information
We use the information you provide for purposes that include:
- Processing your car sale or purchase.
- Providing accurate quotes, trade-in offers, and valuation services.
- Communicating with you about promotions, services, or important updates.
- Ensuring compliance with legal and regulatory requirements.
- Improving our website and services.
We only use your information for the purposes it was collected, and we do not sell your personal information to third parties.
4. Disclosure to Third Parties
We may share your information with trusted third parties only when necessary to provide our services. This may include:
- Vehicle manufacturers for warranty, recalls, or registration purposes.
- Financial institutions or service providers are to process transactions.
- Regulatory bodies, if required by law.
We ensure that any third party we share your data with also adheres to strict privacy standards.
5. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Our security measures include encrypted storage, password-protected systems, and restricted access to staff only.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once no longer needed, your information will be securely destroyed or anonymized.
6. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details provided on our website. We will respond to your request promptly and help ensure your information is accurate and up-to-date.
7. Cookies and Online Tracking
Our website may use cookies or similar tracking technologies to improve your browsing experience and collect anonymous data about website usage. You can manage cookies through your browser settings, but disabling them may limit certain website functions.
8. Complaints and Concerns
If you have any concerns regarding our handling of your personal information, please contact us immediately. We will investigate your complaint and take appropriate action. If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Wollongong Car Buyer
Address: 14-16 Waverley Dr, Wollongong NSW 2500
Email: info@wollongongcarbuyer.com.au
Phone: +61 2 4214 4630